The Process

Our Free Welcome Consultation
When you first contact The Tail Trail we will schedule a Free Welcome Consultation with you. This 30 minute consultation will allow you to discuss your specific service requirements and, of course, allow us to personally meet you and your dog(s) and/or cat(s).nd/or cat(s). If after our meeting you decide to use The Tail Trail, we will ask that you provide us with the following information:
Your pet's Age and State of Health The service (Dog Walking, Dog and/or Cat Sitting) you are looking for Feeding / Supplement Schedule Behavioral Issues, if any Your Contact Information An emergency contact in the event you are unreachable Your veterinarian's contact information
Our welcome consultation helps us gather everything we need to ensure that we meet your expectations. We will keep your information confidential and on file so that we are fully ready to be of service whenever you need us, even on short notice. Ideally, we appreciate at least 24 hours notice, but in an emergency, we will make every effort to accommodate you.
The Safekey Program
	What is it & How does it work? The Safekey Program is an industry standard program. We keep two sets of your keys. The first key is used to access your home for walking or sitting services. The second key is kept in our office as a back-up in the unlikely event that the first is either misplaced, broken, or fails to work in your lock for any reason. Participating in this program enables The Tail Trail staff to be fully ready to provide you with immediate services when you need us, without having to plan a meeting to pick up your key. This program also makes it easy for us to provide you with immediate coverage should you ever have an emergency, or for any other short notice situation.
Forms / Contracts Review and Sign our Service Agreement (this outlines what you can expect from us) Sign Key Release Form (this enrolls you in the Safekey Program) Complete the Vet Instructions and Release Form